Rupay Card Offer Details

Merchant

Somatheeram Ayurveda Village, Kerala

Period

From 15-07-18 till 30-09-19

Redemption process

1) The customer is expected to call or email the reservation desk and while making the booking ask for the RuPay offer before the bill is generated. 2) The customer has to make the payment using his/her RuPay card in order to avail the offer. Hotel Location/ Website Link Details: Location: Somatheeram Ayurveda Village (Somatheeram Research Institute & Ayurveda Hospital Pvt. Ltd.) Kovalam, Thiruvananthapuram- 695501 Website: http://somatheeram.in/

Escalation Matrix

***In case of any offer related queries kindly contact: Name: Anu Bhusal Contact Number: 9108933425 Email Id: anu@poshvine.com How to report customer grievance: Via email

Terms and Conditions

Reservation: Will be confirmed against full payment of the total booking amount. We advise you to guarantee the reservation against payment by RuPay debit or credit card at the time of booking itself Cancellation: Free cancellation is permitted only if it is made before 30 days prior to the date of arrival. If not, the full amount of reservation will be charged. Check in  : 14.00 hrs. & Check out  : 12 Noon Early check-in and late check-out is subjected to availability and on additional charge. Children below the age of 12 are not recommended unless otherwise admission is recommended by the Doctors.  Validity: 15th July 2018 - 30th September 2019 except for the period from 20th Dec to 28th February Upon booking confirmation a confirmation voucher will be sent mentioning all the details like dates, category, ayurveda packages etc The offer is provided to RuPay cardholder/s  by the merchant. NPCI is only communicating this offer on behalf of the merchant. The offer is subject to the Terms and Conditions as prescribed by the merchant . Offer shall be made available only if the RuPay cardholder makes full payment by using a valid & eligible RuPay card. Offer shall not be made available in case of any void transaction. NPCI shall not be held liable and be made responsible in any manner for : Non-availability of the offers provided by merchant. Non-acceptance of RuPay cards at merchant outlet. Any delay or loss that may be caused in delivery of the goods and services or the assured gifts, freebies / prizes. NPCI does not guarantee and make any representation about the usefulness, worthiness of the offer provided by merchant. Any disputes related to the offer(s) shall be taken up directly with the merchant and with no direct and indirect reference to NPCI and/or any liability of nature on NPCI. The existence of a dispute, if any, regarding the offer shall not constitute a claim against NPCI and shall be addressed directly to the merchant. NPCI holds out no warranty or makes no representation about the quality, delivery or otherwise of the of the offer(s) offered by merchant. Any dispute or claim regarding the offer(s) by RuPay cardholder/s must be resolved with the merchant directly without any reference to NPCI. NPCI reserves the right to disqualify the alliance partner/s or cardholder/s from the benefits of the program if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the program or otherwise by use of the card. NPCI shall not be liable for any loss or damage that may be suffered, or for any nature whatsoever that may be suffered as a result of the offer. In the event of expiry of RuPay card, the same cannot be used for the purposes of claiming any offer(s). NPCI cannot be held liable for any act and omission attributable to force majeure events.